Customer Service


General Ordering Information

All orders can be placed through our secure Shopping Cart, using our Fax Order Form or simply by calling 1-800-SEND-ALE.  Gift recipients wishing to convert their gift memberships to month to month, personal memberships, may RENEW ONLINE. Payment may be made using Visa, MasterCard, Discover, and American Express credit cards or by check. All orders paid for by check must be placed by calling us toll free. All monthly club shipments are shipped between the 20th and 25th of every month via common carrier and can take up to 10 business days for delivery. All products sold through Ale in the Mail come with a 100% Satisfaction Guarantee.

Customer Service Hours
Monday to Friday, 8 AM to 5 PM Pacific Time

Extended Holiday Customer Service Hours
[Commencing the Monday after Thanksgiving through December 24th.]
Monday to Friday, 5 AM to 6 PM Pacific Time
Saturday and Sunday, 8 AM to 4 PM Pacific Time


Shipping Details

Please note: Due to restrictions, we cannot ship beer or wine to the following states: AK, HI, ME, UT, or any other areas where prohibited by law. Please call 800-736-3253 if you have additional shipping and / or delivery questions.

We recommend that, whenever possible, you ship to a location where someone will be available to receive the shipment during normal business delivery hours. We cannot ship to PO Boxes or Military addresses.

ALL ALCOHOLIC BEVERAGE PRODUCTS PURCHASED FROM ALE IN THE MAIL ARE SOLD IN THE STATE OF CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA. Ale in the Mail makes no representation to the legal rights of anyone to ship or import alcoholic beverages into any states outside of California. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order with Ale in the Mail, I authorize Ale in the Mail to act on my behalf to engage a common carrier as a delivery service for my order. ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. IN PLACING MY ORDER, I REPRESENT TO ALE IN THE MAIL THAT I AM AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD. IN ADDITION, BY SIGNING THIS FORM I AM ACKNOWLEDGING THAT I AM NOT PLACING MY ORDER ON BEHALF OF A LAW ENFORCEMENT AGENCY. 

An adult signature is required upon delivery and for this reason, we recommend having packages shipped to an office to ensure that a signature can be obtained.

Ale in the Mail does not service all states. Please call us toll-free at (800) SEND-ALE to confirm that we can ship to your state.


Total Prices with Shipping & Handling

Lightweight Membership (8 pack).....................$26.95 per month

 Order Beer Online
Fax Form Available
Product No. CM08

Standard Membership (12 pack).......................$31.95 per month

Order Beer Online
Fax Form Available
Product No. CM12

The Party Pail Gift Pack...................................$54.95

Order Beer Online
Fax Form Available
Product No. GP02

International Wine Club....................................$38.95 per month

Order Beer Online
Fax Form Available
Product No. IWC


Monthly Beer & Wine Club Shipments

Beer of the Month Club packages are shipped fresh between the 20th and 25th of every month and generally take 10 business days to arrive.  Gift messages sent directly to the recipient prior to receipt of the shipment or directly to the purchaser prior to receipt of the shipment.  Make sure to tell your customer service rep which gift message placement option you prefer.  Gift messages without specific instructions will automatically be sent to the recipient prior to receipt of the physical package.

Party Pail Shipments

Party Pail shipments usually take 10 to 14 business days for delivery.   Gift messages can be sent directly to the recipient prior to receipt of the shipment or directly to the purchaser prior to receipt of the shipment.  Make sure to tell your customer service rep which gift message placement option you prefer.  Gift messages without specific instructions will automatically be sent to the recipient prior to receipt of the physical package.

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Ale in the Mail is a registered trademark.

1-800-SEND-ALE
e-mail: customerservice@aleinthemail.com